Customer Testimonials

DealerRater logo
DealerRater Jul 29, 2022

This is my 4th Range Rover/Land Rover, all purchased at this dealership. This was my first time with Mike Hiraldo, who definitely went the extra mile to help show me all the new features of my SUV.

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2022

Went online searching for a Dodge Challenger Hellcat . I found one at Jake Kaplans . When i inquired on it I received a quick response and easy format to work out numbers through email . I was very well pleased with the simplicity of everything . The salesmen Glen was very responsive and had the car inside for me to check out . He took care of a couple dents for me , got the mass reg. done quickly , and was very responsive through the whole process. Even after I purchased i had an issue with a tail light for inspection . Glen , the GM and ...

Read at DealerRater

DealerRater logo
DealerRater Jun 4, 2021

Second vehicle we purchased from Tom, always easy to work with. The details were taken care of ahead of time. Just one stop to pick up the new Jaguar and drive off.

Read at DealerRater

DealerRater logo
DealerRater May 27, 2021

Our first experience with Kaplan’s Jaguar Dealership and it has been great, Mike Hiraldo our Sales Rep was great. Very accommodating, knowledgeable and very helpful. These high tech cars requires a lot of instruction to people not computer savvy, Mike was patient and thorough throughout the entire process of introduction to picking up the car. Highly recommend Jake Kaplan’s and particularly, Mike Hiraldo.

Read at DealerRater

DealerRater logo
DealerRater May 12, 2021

I have been very lucky to be working with the salesmen Glen Spardello. He has guided and helped me throughout the entire time of my lease.

Read at DealerRater

DealerRater logo
DealerRater May 11, 2021

Wonderful experience! Thrilled with my 2021 F-Pace! Everyone went above and beyond, from sales and financing to make this a seamless process! Highly recommend this dealership!

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2020

Tom and Paul are the best, I felt like they considered us family and not just customers. I will see you again in a few years.Thank you again

Read at DealerRater

DealerRater logo
DealerRater Feb 29, 2020

Jake Kaplan, you should be proud of the way your consultant Barbara Stenner represents your TEAM. She is by far a true ambassador for your company. I have never had any consultant go out of the way that she did when I serviced my Range Rover with you. I will go back to you and I will spread the word kudos- Barbara

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2019

Best service i have ever had car fixed with in a day very friendly staff they picked my car up with in an hr of call to aaa threw range rover to the dealership .recieved a call that it arrived quoted me on all work wonderfull experience will continue to go thier mary pavao

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2018

I had the good fortune of buying and leasing the Jaguar XJL. I was introduced to the Jake Kaplan Family when my son attended college in Providence. From the moment we walked through the door we were greeted by friendly and knowledgeable staff who went out of their way to educate us on this great car. This truly is a family business and their passion for their customer comes shining through. Our sales professional was amazing who went out of his way to share the features and benefits of the vehicle and dealership and made car buying enjoyable again! John ...

Read at DealerRater

Cars logo
Cars Sep 21, 2018

I’ve purchased a lot of vehicles and have never had a better experience than I did with the team at Jake Kaplan’s. My salesperson Brian was extremely friendly and answered all my questions. He wasn’t pushy at all. He introduced me to the GM Chris, who spend time with me going through the particulars of leasing and was extremely helpful hammering out the details. We actually laughed and had fun buying a car! Thanks also to Dan who did a great job explaining the paperwork and registration process. It went very smooth. I don’t usually do ...

Cars logo
Cars Jun 25, 2018

purchased a 2018 Range Rover Velar. I test drove 5 different models over 3 hours. Sales person was extremely patient and helpful. I did not feel pressured at all. The car was spotless when I took delivery the next day. Awesome experience!

DealerRater logo
DealerRater Aug 8, 2017

Love, love, love Jake Kaplans Range Rover! You'll always get great service from start to finish! I had the pleasure of working with Mr. Paul Martineau the sales manager, he made the process of purchasing my new Range Rover a piece of cake! The follow up service was just as sterling!! Mr. Mike Hitaldo is the Encore specialist! What a great service, I now can say I know everything about my new vehicle. I'm one extremely satisfied customer, it's no wonder this is my third purchase from Jake Kaplans! They treat you like family!

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2017

My first experience with Jake Kaplan's. The experience was very positive and all the employees were very informative and helpful. Buying the new Land Rover was very easy.

Read at DealerRater

DealerRater logo
DealerRater May 31, 2017

If you are looking for a Jag or have a curiosity about any of the Jags, I had one of the best experiences at Jake Kaplan. Elaine was friendly, knowledgeable and very engaged when it came to making a decision to get a Jag. I am so happy with the decision and love my new car! Thank you Elaine.

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2017

This was my first experience with Jake Kaplans as well as the Jaguar brand And it could not have been a more positive experience. I first set up an appointment with Brian on the internet who was friendly, informative and always quick to respond . When I arrived to test drive I worked with Elaine Kaplan who did a wonderful job showing me the car and going over my lease options. Once we found the right car for me the negotiation process with Elaine was quick and effortless. There was no gimmicks or sales games and we agreed to a deal ...

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2017

SALES REP JOHN VALLANTE MADE CAR BUYING THE WAY IT SHOULD BE FOUND TE RIGHT CAR FOR ME AND MY WIFE JAGUAR XE ALSO GM PAUL AND SALES REP WERE GREAT TO

Read at DealerRater

DealerRater logo
DealerRater Jan 31, 2017

Staring when I walked through the front door, they rolled the carpet out for me. They made leasing my new Discovery such an easy transaction, no stress at all. Elaine Kaplan was so pleasant and accommodating 100 % from start to finish. I will always be a returning customer. I love my new vehicle.

Read at DealerRater

DealerRater logo
DealerRater Dec 18, 2016

I came all the way from New Jersey to lease my car at Jake Kaplan's in Rhode Island. John Vallante and Paul Martineau are awesome. Everyone there makes you feel right at home. The store is spotless. I truly had a perfect experience! Team Kaplan!!

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2016

Worked with John Vallante on my purchase of a 2016 Range Rover . Not only did I get the deal and car I wanted John handled everything over the phone and all I had to do was show up sign the forms and drive away . I have a Land Rover dealer 7 miles from my house in CT however the service ,attention and flexibility provided by jake kaplans made it worth the 80 mile trip . If you can afford a Range Rover/jaguar you likely have little time or Patience to go thru the normal car buying process . These guys get it and make ...

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2016

I walked into Jake Kaplan's last week to check out a 2014 Supercharged Range Rover I saw online. I was met by Elaine Kaplan and she was great and extremely knowledgeable. I was planning to buy a car that day and wanted to look at other makes so Elaine spent a couple hours with me test driver Range Rover's and Jag's and then let me go on to other dealerships to check out Audi, Cadillac, and Lexus. I returned later that day and bought the Range Rover because it was the best quality but also because of the ...

Read at DealerRater

DealerRater logo
DealerRater Nov 15, 2016

I came to Jake Kaplans after a not so pleasant experience with Honda, after being a loyal customer for 20+years. I've always loved the Land Rover brand, but thought price wise, was out of my reach. When my husband and I visited Jake Kaplan in September, we were greeted immediately by Elaine Kaplan who reassured us that that was definitely not the case. In the beginning of our talks, I wanted to stay at around the same price point as my Honda lease which was $524.00 a month. I was interested in the Discovery...white with blacked out roof and ...

Read at DealerRater

DealerRater logo
DealerRater Nov 7, 2016

Great Team at Jake Kaplan's in Warwick, RI! Sales, Finance, and Service all worked seamlessly to expedite the process of lease return and getting my family into a new vehicle. Special thanks to Elaine and Shawn!!

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2016

We just purchased a Jaguar F-Pace. We love it!! As always our experience was the best. John Vallante along with the staff at Jake Kaplan are the best. Thank you John for all your help.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2016

We recently purchased a 16 XJR and have be en very pleased with the vehicle and the sales service by Elaine Kaplan and the staff. This is our 6 purchase.

Read at DealerRater

DealerRater logo
DealerRater Sep 11, 2016

We just purchased a 2016 Jaguar XF from Elaine Kaplan. She was very helpful and treated us fairly. She listened to our requests and presented us with options so we could make the right decision. We ar e very satisfied with our purchase. Elaine has reached out to us a few times to offer any help or to answer any questions we might have about the features in this car.

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2016

I have had the best experiences with this Land Rover dealership. Elaine is so responsive and really cuts to the chase. She makes buying a car very easy and pleasurable. I just pick up the phone and I know I'm in the best hands. Sean, the sales manager, too was super helpful not to mention hysterically funny. This is probably the best dealership I have been to. I got so tired of other places playing their sales games. These two have been selling cars for some time and they want to sell cars more than play games. I just ...

Read at DealerRater

DealerRater logo
DealerRater Sep 2, 2016

Everyone treated us well but John Vallante was sensational. He treated me, my wife, and my son to an exceptional buying experience. Wife loves the new ride!

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2016

My Sales Associate JOHN VALLANTE is the BEST in the area! This Dealership is a must for anyone looking for a "PERFECT" Pre-Owned Automobile. I have purchased 4 vehicles over the last ten years (approx) from JAKE KAPLANS. Each time seems better than the last. Recently, I was interested in a LR2 offered for sale. I researched LR and was eager to check this out thinking that it was just what I wanted. I met with JOHN and went over all the bells and whistles of this model. As I sat in this LR, it was much different from ...

Read at DealerRater

DealerRater logo
DealerRater Aug 20, 2016

After driving an LR4 for 4 years, I wanted to upgrade my car before the 2017 model change. I worked with Elaine Kaplan to buy my car. In the scouting process, she was the only dealer that responded to me immediately and followed up on my search with great frequency. She was extremely knowledgeable, provided excellent communication and provided me with the best offerings - ones that may not have been on the floor at the time. I am coming from Cape Cod which is a two hour journey, but it was worth the initial trip and for all other touch points ...

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2016

Just bought my 6th Range Rover. Went with the sport supercharged this time. Super machine! John and his team came through again, with the right car at the right price. Along with their service dept. they haven't let me down yet. Hats off to Jake Kaplan LTD. Warwick R I for another job well done.

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2016

John Vallante did a masterful job of allowing me to tell him what I wanted and providing an experience that helped me to build my dream Jaguar. The XE is everything I wanted and more and it is largely due to the ease of the process.

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2016

Jake Kaplan Jaguar is exemplary in the art customer satisfaction as well as exceptional sales and service. The staff are all courteous, friendly, and quintessential professionals. Highly recommended without any reservations.

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2016

From when I walked in the door until I left with my LR4 I was treated like I was part of the family John Valente was very professional and helpful he made the difference for me hooding my Land Rover kudos to John and Sean thank you for all the help provided

Read at DealerRater

DealerRater logo
DealerRater Jul 25, 2016

Best car buying experience ! Friendly and knowledgable sales group. All our needs were met with multiple options. We definitely recommend this dealership to anyone in the market for a new or used vehicle! TY

Read at DealerRater

DealerRater logo
DealerRater Jul 15, 2016

I went into Jake Kaplans knowing, or thinking I knew, what I wanted. After trading in my 2012 Supercharged Range Rover for a 2016 Lexus LX 570, I went to the dealership thinking I wanted another Supercharged RR. I met with Elaine Kaplan about a RR and she gave me a favorable trade in value for my Lexus and I was going to move ahead with a new supercharged RR. After thinking about it for a few days, I was considering a sport RR. When I returned to the dealership and met with Elaine, she suggested I consider an LR4. I have 3 young ...

Read at DealerRater

DealerRater logo
DealerRater Jul 4, 2016

We were looking for an LR4 landmark. Elaine was a pleasure to work with. She made the process so stress free. She answered all of our questions and since the car had to be ordered, she kept in touch with us weekly about the delivery of the car. She couldn't do enough for us to make our buying experience a pleasure.

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2016

I just recently got a new landrover and I couldn't be happier! The service was fabulous and the car is even more fabulous!

Read at DealerRater

DealerRater logo
DealerRater Jun 22, 2016

We recently purchased a Land Rover Discovery from Jake Kaplan's....it was a very pleasurable experience. There was no pressure to buy - both Elaine and Sean were exceptionally patient as my wife and I decided which color and which options to add. We hope to purchase another vehicle from them in the future! Would fully recommend to anyone thinking about purchasing a Range/Land Rover to go directly to Jake Kaplan's!

Read at DealerRater

DealerRater logo
DealerRater Jun 17, 2016

I just bought my first Jaguar. From my online inquiry to delivery, everything was truly exceptional. John was great with communication and took very good care of me. He made sure I knew everything about my new car. It was the best car buying experience I've ever had. All thanks to John!

Read at DealerRater

DealerRater logo
DealerRater Jun 16, 2016

John Vallante was super helpful returning my calls quickly and making the purchase process quick and painless. He went over and beyond to ensure everything was in great condition and all the hardtop/softop pieces were available for me. Experienced and friendly while remaining very professional

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2016

After considering the purchase of a new car for several months and researching our options on line, we decided on two autos that both would fit our needs. We sought expert advice from the dealerships. After discussing our immediate needs with Elaine and Sherrie at Jake Kaplans we found Kaplans to be the company we wanted to deal with. They were extremely helpful, answered all our questions and treated us like family. We have purchased other autos at Jake Kaplans and have been satisfied with the service we have received long after the initial purchase. We know we have purchased ...

Read at DealerRater

DealerRater logo
DealerRater Apr 12, 2016

This was my first visit/purchase from Jake Kaplans Ltd. What a great experience! Elaine Kaplan is THE BEST at matching the buyer to the right car. Before she would write up the sales order I had to bring my wife to the dealership to ensure she could get in and out of the car with ease! Bad back! The whole process was just the best and the best part..............I absolutely love the car! I find reasons to take a spin and enjoy.

Read at DealerRater

DealerRater logo
DealerRater Apr 10, 2016

There are so many good things to say about Jake Kaplan's in Warwick that I don't even know where to start. This is the second car I have bought from them and I likely will never go to another dealership again. John Vallente is by the far the best salesman ever. My first car I bought from him, he followed up with me every single month for 3 years with an email asking if all was good and how I was doing. Every. Single. Month. This latest car, he searched for 4 months to find me exactly the perfect car/...

Read at DealerRater

DealerRater logo
DealerRater Apr 7, 2016

I love cars, but I don't love the car buying process...until now! Thanks to John Vallante and Jake Kaplans for changing how I feel about the whole process. From start to finish, the entire experience was professional, easy and fun! John even delivered my new Ranger Rover to me - now that great service! I'm defiitely a Range Rover girl for life! Thank you all!

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2016

John Vallente and the dealership provided an excellent sales experience. Johns was extremely knowledgable and a thorough proffessional. I am very satisfied with my new Range Rover sport and my Jake Kaplan dealership experience!

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2016

This was one of the best car buying experiences we have had. No pressure, great prices, and awesome people. Elaine is a great salesperson and Sean and Aaron were awesome helping with pricing and finance. Could not ask for a better experience!

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2016

John and Sean made my second leasing experience to be a positive one. Sean listened to my needs and worked with the numbers to make the lease work for me. John talked me through the new innovative features and put me at ease. He pretty much programmed my new car and told me to come in anytime if i have any questions or needed a refresher course. They are both very professional and compassionate, a pleasure to talk to, and I am now a life long customer. Thank You Jake Kaplans.

Read at DealerRater

DealerRater logo
DealerRater Mar 30, 2016

I just completed my 4th Jaguar purchase over the past 7 years and have always had excellent experiences. That was also true on this occasion with Elaine and Sean who could not have been more accommodating to me. The pricing was fair and the process from the showroom to the business office was very smooth My service experiences over the years have been excellent. The loaner car is always ready when I arrive and service issues are typically resolved on the first visit. Lori is terrific at getting my car in promptly for service and keeping me informed on its' status.

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2016

Just picked up our new Land Rover today & couldn't be happier. We love the Jake Kaplan dealership and wouldn't think of getting our car anywhere else. Elaine, Sean and the entire staff are warm, welcoming and total pro's. Thanks again for another outstanding experience! !

Read at DealerRater

DealerRater logo
DealerRater Mar 28, 2016

The staff were very pleasant and flexible. They were able to make individualized care with my changes. I changed the car within one week of purchase and they took me through the process without complaining and with high respect . Elaine Kaplan was wonderful and so was Aaron from Sales Dept Good job to you both

Read at DealerRater

DealerRater logo
DealerRater Mar 8, 2016

Buying cars has never been on my "top things to do" list, but my experience in researching the car, contacts within the dealership, reviewing the features and "treated like family" throughout the sales process were fantastic. Would recommend the Kaplan Auto Group wholeheartedly!

Read at DealerRater

DealerRater logo
DealerRater Mar 4, 2016

I purchased a Land Rover LR-2 from Jake Kaplans over a year and a half ago. Not only do I love this car but the entire experience from the initial purchase through my first service at Kaplans. has been great. Elaine Kaplan was extremely patient as I went through multiple test drives until I knew exactly which car I wanted to buy. Elaine was so responsive to my many questions and continues to reach out to me after all this time to make sure that I am happy with the car. The staff that I have dealt with in the ...

Read at DealerRater

DealerRater logo
DealerRater Feb 29, 2016

Awesome vehicle! Highly recommend for anyone looking for a luxury/sport SUV (Ranger Rover Sport). The sales people are very knowledgeable...Ask for Elaine when you go. She knows her stuff!

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2016

I have been a customer of Jake Kaplans since 1997 and have always been very satisfied with my purchase, leasing and service experiences. My latest lease experience with John Vallante was nothing short of outstanding! From the moment I reached out with interest in a 2016 Range Rover HSE, John was very informative with my options and respectful in the process. Efficient would be an understatement as John had delivery within 48 hours for my trip to Vermont. John and his team have no problem with finishing! I also own a 2006 Range Rover which I have had excellent service experiences from Mike and ...

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2016

Love my Range Rover. Elaine was so nice to deal with. She was friendly and took time to go through all of the aspects of the vehicle and gadgets in the vehicle.

Read at DealerRater

DealerRater logo
DealerRater Feb 13, 2016

Loved working with Elaine. She was very friendly and patient while I test drove other models. She applied no pressure and has been in touch since the sale to be sure I'm satisfied. It's an F-type. Of course, I'm satisfied.

Read at DealerRater

DealerRater logo
DealerRater Feb 9, 2016

I recently purchased my 4th Range Rover from Jake Kaplan's and as I have experience in the past the sales experience was pleasant and what I would expect from a Land Rover dealership. Elaine Kaplan is an excellent representative of the Land Rover brand and exemplifies true customer service in a time where most sales people truly are not focused on the customer. Elaine is attentive to every detail of the purchase process and truly makes you feel comfortable throughout. Delivery and paper work was fast and painless and it included a comprehensive overview of the vehicle. I would ...

Read at DealerRater

DealerRater logo
DealerRater Feb 9, 2016

I had an excellent experience purchasing my LR4. From sales to service and everone in between they are polite, professional and easy to work with. I will definitely remain a repeat customer.

Read at DealerRater

DealerRater logo
DealerRater Feb 8, 2016

I was looking to buy a Range Rover in May so I started off by sending an email j Kaplan and I received an email right away from Elaine! Needless to say she was amazing, most excellent customer service!

Read at DealerRater

DealerRater logo
DealerRater Feb 8, 2016

We have been customers of Jake Kaplans for years and have only had the best experiences. Elaine is amazing and with Sean, It's a team that can't be beat. I always feel leaving the dealership regardless if it's service or sales because of the people who work there. We all know the product is fantastic but it's the people at Jake Kaplans that make it truly fantastic. I wish I could buy a car more often.

Read at DealerRater

DealerRater logo
DealerRater Feb 7, 2016

If your in the market for a Jaguar or Land Rover, check out Jake Kaplan's and talk to John Vallante. You will not be disappointed. The best car buying experience I've ever had.

Read at DealerRater

DealerRater logo
DealerRater Feb 4, 2016

I just recently purchased my 4th range rover from jake Kaplan Ltd. John and Sean were super to work with as always. If you are in the market for a jaguar or range rover, this is the dealer to chose. Their service department is the best but their prices can't be beat. A first class operational all the way around.

Read at DealerRater

DealerRater logo
DealerRater May 4, 2015

I am giving Jake Kaplan's 5 stars for their professional, courteous and friendly way in which they treated me when I visited them to purchase a car. I had seen the vehicle online and emailed them for more info. Sean called me and we set up an appointment for the next day. Elaine greeted me and showed me the car. After I test drove the car, Sean helped me get through all the paperwork and financing. He made it all work! No Pressure. Aaron was a big help in signing and explaining all the documents. I highly recommend Jake Kaplan'...

Read at DealerRater

DealerRater logo
DealerRater Aug 11, 2014

Just purchased a range rover sport, Sean,Elaine and Craig were absolutely perfect and a breath of fresh air to work with,by far my best buying experience thus far. Will definitely use Kaplan again in the future and have already recommended to anyone who will listen. Derek F

Read at DealerRater

DealerRater logo
DealerRater Mar 30, 2014

I've been very pleased with my experience at Jake Kaplan's Jaguar/Land Rover in Warwick. Being in my early 20s, I was nervous about venturing in at first, but the entire staff has been warm and welcoming to me, every time. Mike in the service department has helped me keep my 22 year old Jaguar in pristine condition. I've never had any surprises with repair quotes; they've been spot on, and he's even been helpful enough to work within my time restrictions and has given me alternative repair options when parts needed to be special-ordered. The ...

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2013

John was extremely helpful and knowledgeable about the Jaguar brand. He and Sean were the reason I chose to purchase the car. I previously leased an Audi and loved it but the customer service offered by the Jake Kaplan's team was above and beyond what I expected. Although I have always disliked the process of buying a new a car, they made it very simple and transparent. I have and will continue to refer people to their dealership.

Read at DealerRater

DealerRater logo
DealerRater Oct 9, 2013

My wife loves the new Land Rover we purchased. John was a great help throughout the entire buying process. He made my wife feel very comfortable during the test ride and he made the financial end easy as well. Over all I would recommend a friend going to see John at Jake Kaplans.

Read at DealerRater

DealerRater logo
DealerRater Oct 8, 2013

John bent over backwards to help us procure the vehicle we wanted and provided an easy no nonsense process. We couldn't have had a more pleasent experience.

Read at DealerRater

DealerRater logo
DealerRater Oct 8, 2013

My experience with Elaine and Sean @ Kaplan's has been one extremely positive event after the next! I have purchased or leased mutiple vehicles from them and always walk away knowing they have done their very best to get me the right car @ the very best possible price. I am treated with A grade class service and have recommended this dealership to many friends predominantly due to the personal relationships I have built with the sales and service team @ Kaplans! Not to mention the great cars Jaguar is producing. I have high expectations when making a car purchase. I have ...

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2013

I have always felt welcomed and appreciated at Kaplans. They make you feel as though you are more than just a customer, you are a friend. Service is always a can do attitude!

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2013

I recently bought a 2014 Range Rover Sport from Jake Kaplan's, Warwick, RI. The car is very rare and I did have to wait months for the car to arrive. Elaine Kaplan and Sean Gebert were very professional and updated me periodically on the delivery status of my new Range Rover. The Range Rover came in just as ordered and the car is perfect. The service, friendliness, and attention I received from all the staff at the dealership was exemplary!

Read at DealerRater

DealerRater logo
DealerRater May 28, 2013

It was the first time dealing with this dealership and a first for selecting a Jaguar. My experience from the first moment was great. They gave me an extended test drive and no major pressure, along with the quote that was given it was obvious to make this decision. I love the car!

Read at DealerRater

DealerRater logo
DealerRater May 23, 2013

I found Elaine Kaplan to be very helpful when I went to their dealership to purchase a new XF jaguar. She showed knowledge of the jaguar and answered any questions I had with complete satisfaction. I would highly recommend her to anyone interested in purchasing a new car.

Read at DealerRater

DealerRater logo
DealerRater May 21, 2013

Excellent sales experience. Sales team members were very personable and addressed any questions I raised. Economics were very fair. Sales approach was low key and I felt no pressure whatsoever. Sales approach was very professional yet also very friendly. Would recommend both the dealership and the sales team highly. Wonderful people and wonderful car; can not expect or ask for more than that.

Read at DealerRater

DealerRater logo
DealerRater Apr 6, 2013

I have to tell you, one of the best buying experiences of my life. John is a straight forward no bs with no pressure on making any decision. After agreeing on a monthly payment that I was comfortable with for my new Evouque, he calls me to tell me he got it even lower with no more money down. He went out of of his way to find the vehicle I was looking for and was very patient with my many emails back and forth. I came 140 miles round trip to John and on delivery day, With the awesome help ...

Read at DealerRater

DealerRater logo
DealerRater Apr 4, 2013

A pleasure to work with John Vallante. He was patient, helpful, thorough and I will recommend him to my friends. I'm very happy with my new Range!

Read at DealerRater

DealerRater logo
DealerRater Apr 3, 2013

John was a great salesperson. He was very helpful and knowledgable, no BS which what I like. Had a little problem after picking the car, but the dealership took care right away

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2013

I just purchased a new 2013 Range Rover at Jake Kaplan's Land Rover. I experienced fast and professional service. There were no hassles with the trade in or the finalization of the sale. It was a perfect experience.

Read at DealerRater

DealerRater logo
DealerRater Mar 5, 2013

John made my experience one of the best I ever had. John gave me a great quality car at a price I didn't have to go back and forth with as you would normally have to do when buying a car. I drove 180 miles round trip and it was all worth it. They also dropped the car off so I didnt have yo make the trip twice. For the best price and service do your self a favor and don't ho anywhere else to by your Jaguar or Land Rover.

Read at DealerRater

DealerRater logo
DealerRater Feb 27, 2013

John Vallente is friendly, helpful and patient answering questions, very knowledgeable about the product he represents, always responds in a timely fashion, and is highly efficient organizing and finalizing details of the transaction. I would unhesitatingly recommend him to anyone who is interested in purchasing the amazing Land Rover vehicle.

Read at DealerRater

DealerRater logo
DealerRater Feb 5, 2013

I recently had the opportunity to purchase my 3rd Jaguar from Jake Kaplan's, Ltd. As usual everyone I dealt with was professional and very friendly. I've had the opportunity to have Jags serviced there over the past several years as well, and can't say enough about every aspect of their service department. Laurie is always very accommodating with my schedule and does a great job of keeping me informed and having my vehicle ready when scheduled. I have purchased a number of higher end cars over the years from various dealers and Elaine and Sean are 2 of ...

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2013

It comes with great pleasure to make this dealership recommendation for Jake Kaplan's Jaguar and Land Rover. I've been a loyal customer of Jake Kaplan's for the last 8 years after purchasing my New 2004 XJ8 from them and then staying with them for all of my service needs throughout the years. Sadly enough, I had to let go of my XJ8 this week with 181k miles so I decided to check in with John Vallante (Jake Kaplan Sales) to discuss my options. After a five minute chat with John to review my interests and John's complete understanding ...

Read at DealerRater

DealerRater logo
DealerRater Nov 19, 2012

I live in Connecticut and saw a car I liked in the dealership inventory. I met John and he is without question, one of the very best and most knowledgeable car salespeople I have ever met, in 60 years of buying cars. John and Sean worked with us, even after I was certain I would not buy the car there. They really reached out to me and turned the deal around quickly. All through the transaction, John continued to e-mail me always answering my questions and providing useful information. He made sure that the car was modified to my instructions and ...

Read at DealerRater

DealerRater logo
DealerRater Jul 17, 2012

I will never go to buy a car from another dealership because of the outstanding service and respect I got from both John Vallante and Sean Gebert. I cannot say enough good things about both of them! Outstanding!!!

Read at DealerRater

DealerRater logo
DealerRater Jun 21, 2012

I live in Miami and I bought my Jaguar over the web, I saw all the pictures, submit an offer and a few minuts latter John Vallante reply, I called him and we close the deal over the phone in 15 minuts, it was a very smooth and easy transaction, John Valante answer all my questions and over the Phone I realized that I could rely on Him, a few days latter I received my car. The car is in perfect conditions as he told me. EXCELENT EXPERIANCE, THANK YOU JOHN. !!!! Sergio F.Lovay Miami, Fl

Read at DealerRater

DealerRater logo
DealerRater May 10, 2012

Hello Elanie Kaplan, I'd like to take a moment to thank you and your staff (Sean, Craig, etc) for the best car buying experience I've ever had. The warm welcome, impeccable customer service, and patients of everyone made my three hour drive from Brooklyn well worth it! It's not everyday the head of a dealership takes the time to show a customer everything about the car they are purchasing. I also appreciate (Elaine) you letting me use your desk/computer. The fact (Elaine) that you continuously faxed my personal document in an emergency situation went above and ...

Read at DealerRater

DealerRater logo
DealerRater Apr 4, 2012

What an absolute pleasure to work with John Vallante. Because I live out of state John and I communicated mostly via email about my new car needs and wants. He was very prompt to answer all my questions and find me the perfect Jaguar at a fair price! John met me in Massachusetts at a sister dealership so I wouldn't have to drive to Rhode Island from Maine to take delivery of the vehicle - that's what I call going the extra mile! There was absolutly no pressure and once at the dealership the transaction was quick and ...

Read at DealerRater

DealerRater logo
DealerRater Mar 26, 2012

My experience buying my new Range Rover was great. I found John to be accommodating and easy to work with. Overall it was a great transaction.

Read at DealerRater

DealerRater logo
DealerRater Mar 21, 2012

Let me start by saying this was the most "stress free" car buying experience I've ever had. My sales associate John Vallante was excellent, I did the test drive, discussed vehicle price and value of my trade-in. This entire process took less than an hour of my time compared to other dealers where you spend a half day going back and forth with the finance person to negotiate your final vehicle cost. John also followed thru via email when he said he would and was prompt on email response. I would highly recommend Jake Kaplans Ltd. and ...

Read at DealerRater

DealerRater logo
DealerRater Mar 16, 2012

I was driving by Jake Kaplan's and I saw the new Evoque - I liked the look of it so I stopped in. This was a Friday afternoon. From the minute I walked in I was greeted and treated with excellent service. I had a car I wanted to trade in so I returned on Saturday to have my car checked. On Monday I was driving my Evoque. I dealt with Elaine, Sean and Craig - they made this transaction so easy. I highly recommend Jake Kaplan's in Warwick, RI

Read at DealerRater

DealerRater logo
DealerRater Mar 13, 2012

i have always found the best quality of help with this gentalman i have bought around 7 automobile since 2001 and im still looking forward to buy more through this dealership,as long as John Vallante is still their.

Read at DealerRater

DealerRater logo
DealerRater Jan 27, 2012

Never did I Think I would buy A car on line. I did & I couldn't be happier. John Vallante & Craig Rossi Where Great. The car was clean as a whistle & came with a full Tank of gas. Five Stars, I look forward to Purchasing My next car from them.

Read at DealerRater

DealerRater logo
DealerRater Jan 17, 2012

After shopping online looking for my new used car (2008 Infiniti G35XS) I finally found it at Jake Kaplan's Land Rover/Jaguar Dealership. I definitely had good experience at Jake Kaplan's Dealership all thanks to the sale person, John Vallante. He was very helpful, friendly and not pushy like some other sale person. I would recommend my family and friends to go there in the future. Thanks, DPao

Read at DealerRater

DealerRater logo
DealerRater Jan 17, 2012

This is the fourth vehicle my wife and I have purchased from Jake Kaplan's, two Jaguars and two Land Rovers, each time we have dealt with John Vallante. John is always extremely helpful and friendly and very knowledgeable about his products, he is never pushy or pressurizing and is a pleasure to deal with. We both consider John a friend and hope to continue to deal with him in the future.

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2012

I was recommended to Jake Kaplan from someone in New York. I was a little skeptical to travel up to Rhode Island for a vehicle, but Sean Gebert assured me we would make the deal work if I made the trip. His statement could not have been more accurate. He and John Vallante treated me with respect and truly made my trip worthwhile. It is nice to deal with a face and personality and at the same time know I was given a great deal on my new Jaguar. Their approach to customer service is refreshing in an industry wrought ...

Read at DealerRater

DealerRater logo
DealerRater Nov 8, 2011

We had a great sales experience with John Vallante at Jake Kaplan's. We came in with a specific vehicle in mind and financing already lined up. Unlike other dealers there was no annoying back and forth trying to change the deal or add items to it. John asked us questions to understand what we wanted and our situation, made sure we had thought about all the bases and then came back with the deal. John was very friendly, prompt and thorough. I would strongly recommend John and Kaplan's to my friends.

Read at DealerRater

DealerRater logo
DealerRater Sep 24, 2011

I bought a used 2006 Toyota from this dealership.I was intimidated when I first walked onto the lot. John was excellent. He made me feel at ease. He even brought the paper work to our home. I knew he had other customers who could afford top dollar and that was not who John was caring for with my family. Yet he made us feel like that. He gave us a great deal. I do wish there was a three month warranty with the car. It would ease my nerves a little. Overall it was a special blessing for our family ...

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2011

I have worked with John once in the past as well. He ALWAYS goes above and beyond to please you. In fact, upon delivery of my truck i had a huge scheduling conflict. John actually had the truck delivered to my home so that when i arrived home from work it was sitting in my driveway!!! Again thanks John youre the best!!!

Read at DealerRater

DealerRater logo
DealerRater Jul 26, 2011

I have bought 5 vehicles at Jake's all through John Vallante. No hours of negotiations going back and forth to "the manager" to approve a better deal. I tell John what I want and he gets me his best price. If I don't like it I don't buy it. I have bought one Jag, 3 Land Rovers , and 1 Range Rover. Once I buy the car then Lori, in service takes over looking after every situation that possibly arises. I am very pleased with their service. I hate surveys but I think they deserve the praise they have ...

Read at DealerRater


Leave Us A Review